After-hours Service Coordinator Apply Now

Broadview, SA

In 2023, make a difference in disability. At Alliance Care Support We Never Stand Still. We have been innovating and genuinely raising the standard of care for people living with disabilities for 27 years, a commitment we made as a South Australian family-owned business well before the NDIS existed. Across diverse disciplines, we employ over 450 team members in SA, and we continue to grow in a time of change. Our reputation for thinking differently about service delivery and as an employer of choice sets us apart from other service providers.

 

Following on from some internal promotions, Alliance Care Support are currently seeking a casual, After-Hours Service Coordinator to provide assistance across a 24/7 roster, particularly across the weekend as well as providing after-hours coverage. The successful candidate would be required to work a minimum of 15-20 hours per week.

 

As a member of the Service Coordination Team, you will be at the forefront of communication; building and maintaining relationships with both our clients and the broader Alliance Care Support workforce.

What you'll be responsible for:

• Scheduling and facilitating support services to a compliment of community-based clients
• Assisting and maintaining effective and ongoing relationships with clients through the delivery of an exceptional service
• Fostering relationships with clients’ families and significant others to ensure the needs of the client are suitably being met
• Developing and maintaining strong partnerships with the Disability Support Workers providing in-home care to clients in the community
• Maintaining confidential documentation and records in relation to clients care, requests and specific needs
• Escalating issues in relation to clients care to relevant clinical and/or management bodies when required
• Collaboratively problem-solving and presenting effective solutions for clients to ensure their needs are suitably met
• Daily administrative and supportive functions

What you’ll need to be considered for the role:

• Previous experience in a comparable scheduling role, or equivalent.
• Evidenced experience in a scheduling environment, including the ability to complete required allocations in a timely manner with a strong sense of urgency 
• Capacity to work across a 24/7 roster, specifically on weekend and after-hours shifts 
• Excellent administrative, time management and organisational skills.
• Demonstrated experience working within the Disability sector (or Community Services sector), including knowledge of NDIS and DHS standards.
• Understanding of up to date disability related legislation, policy and processes.
• Ability to work collaboratively and influence a range of internal and external stakeholders at different levels.
• Demonstrated ability to work autonomously whilst using initiative and problem-solving abilities.
• Full COVID-19 Vaccination
• Current unrestricted Driver's License
• Current NDIS Workers Check and Working with Children Check or willingness to obtain

This role will be predominately based at our Broadview office. Some travel to meet with clients within the community may be required, so a current drivers licence and reliable vehicle are mandatory requirements for the role. Additionally, you must possess a current DHS/DCSI clearance or be willing to obtain prior to commencement in the role. 

 

Please be sure to include a covering letter addressing the key criteria outlined for this position and a current resume. Applications without a cover letter will not be considered.

 

Applications close: 30th December 2023

Apply Now